I bought Koh from Woolworths or another retailer, can you help with a return?Updated 15 hours ago

If you bought Koh from a retailer rather than from koh.com, the return needs to go through that retailer's customer service. Take the product (and proof of purchase if you have it) back to the store, or contact the retailer's online support if you bought from their website. The retailer will sort out your return, refund, or exchange directly. If the issue is a product fault that needs investigation, the retailer will raise a claim with the Koh wholesale team behind the scenes, so the right team gets visibility on any quality issues. Common Koh retail stockists include Woolworths, Harris Farm, and Amazon, but the same applies for any retailer.

Once Koh products are stocked by a retailer like Woolworths, Harris Farm, or Amazon, they become the retailer's inventory. The retailer paid for the stock at wholesale, set their own retail price, and is the seller on record for your purchase. Returns, refunds, and exchanges follow the seller, which means the retailer is the right place for those processes. Koh can't process a return for a product Koh didn't sell, just like Woolworths can't process a return for something you bought direct from koh.com. The same logic applies in either direction.

Koh can still help with product questions, usage guidance, ingredient information, and any general advice about how to use the product, regardless of where you bought it. If you're wondering whether a Koh product is safe for a specific surface, how to dilute it, what to do about a stubborn stain, or anything else about the product itself, contact the Koh team and we'll help. The retailer relationship only applies to commercial transactions like returns and refunds, the product knowledge is the same wherever you bought it from.