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Loyalty 🎁

Can I merge points or update the email on my account?

Regrettably, no. For security hygiene reasons, we can’t change the email address linked to your Koh Perks account or combine points from multiple accounts. If you’re moving to a new email, you’ll need to start fresh with a new account, but don’t worr

Wait, what are Koh Perks about?

Glad you asked! We’re talking rewards for cleaning. Yes, really. Koh Perks gives you points every time you spend (plus some cheeky bonus ways to boost your balance). Rack up points, redeem ‘em for credit, and unlock even more perks the higher you cli

How do I join Koh Perks?

Joining is easy (and free!). Just create your log into your Koh account, head to the Koh Perks page, and click “Join & Agree” to opt in. That’s it! You’ll be officially part of Koh Perks and start earning points on every purchase. Welcome to the clea

Do my past orders count?

They sure do! Once you’ve joined Koh Perks, we’ll look back at the last 12 months of your orders to give you a head start on points and place you in the right tier. So don’t worry, your past Koh obsession hasn’t gone unnoticed 😌

How do I earn points?

Spending is the main game, every $1 = 1 point (or more, if you’re in a higher tier). But if you’re the type who loves a bonus, we’ve got extras up our (clean) sleeve:. Before you buy:. 🟢 Sign up to emails = 20 points. 🟢 Sign up to SMS = 40 points.

What are the tiers, and how do they work?

Koh Perks has three clean & tidy tiers, based on how much you’ve spent in the past 12 months. The more you spend, the faster you climb, and the juicier the perks. Tier 1:. 🧼 Spend $0-$169. 💚 Earn 1 point per $1. Tier 2:. 🧽 Spend $170-$329. 💚 Earn

What can I redeem my points for?

Cold, hard Koh credit 💸 Every time you hit a points milestone, you’ll unlock rewards to put towards your next cleaning spree:. 🔁 100 points = $5. 🔁 200 points = $10. 🔁 400 points = $20. You’ll be able to redeem your rewards at checkout, just pick

How does the referral program work?

Sharing is caring rewarding. With Koh Perks, when you refer a friend, they’ll get $20 off their first order, and you’ll score 200 points when they checkout. Win-win? Absolutely. Just head to the Refer a Friend section in your account to grab your uni

How do I move up a tier?

It’s all about what you spend. Your tier is based on how much you’ve spent at Koh over the past 12 months. So the more you clean (and stock up on your faves), the faster you’ll rise. Each time you cross a new spend threshold, we’ll automatically bump

What happens if I unsubscribe from emails or SMS?

You’ll still be in Koh Perks, but you might miss out on bonus points and exclusive perks. Some rewards (like those juicy early-access invites or surprise boosts) are unlocked only if you’re subscribed. TL;DR: Staying in the loop = more chances to ear

Do my points expire?

They’ll stick around as long as you stay active. Points expire after 12 months of inactivity, which means, for example, if you go a full year without placing an order, your points will disappear (and no one wants that). So keep fighting dirty 🥊, and

How do I check my points balance?

Just log into your Koh account and head to the Koh Perks page. You’ll see your current points, your tier, and how close you are to scoring your next reward. It’s your one-stop shop for all things Koh Perks.

I can’t see the points from my recent purchase. Where are they?

Points can take up to 48 hours to show up in your account after a purchase, think of it as giving them time to settle in and get comfortable. Still nothing after that? Flick a message to our Koh-mmunity Support team with your order details and we’ll

Can I earn or redeem points on Koh Pro (B2B) orders?

If you're a registered B2B customer via our Koh Pro program, you won't be eligible to join Koh Perks using the same email address. If you'll still be purchasing as a customer, use your personal email address to sign up for Perks! 💼

I’ve logged in but I can’t find the Rewards page. Where is it?

No stress, here’s how to find Koh Perks once you’re logged into your account:. 📱 On mobile:. 🖥️ On desktop:. Once you’re logged in, Koh Perks will appear right up the top of the page next to Orders and Shop. If you’ve opened the menu or you’re on d