Unfortunately, we do not currently offer samples, however we ...

We don&#x2019;t offer samples at this time, but we do offer a 30-Day Money Back Guarantee on all products and bundles! That means you can try Koh risk-free, if you&#x2019;re not happy, we&#x2019;ll sort it out.Check out our <a href="https://koh.com/pages/30-day-money-back-guarantee">returns page</a> for all the details, or reach out to our team if you have any questions!

Can I have a sample?

At checkout, there are three payment options to select. You can use ...

We support a range of secure payment options to suit different preferences:<ul><li>Afterpay - Pay in four interest-free installments.</li><li>Apple Pay - Use payment and shipping details saved to your Apple Wallet.</li><li>Google Pay - Checkout using details stored in your Google Account.</li><li>Mastercard - Standard credit and debit card option.</li><li>Visa - Standard credit and debit card option.</li><li>PayPal - Login to your PayPal account to complete payment.</li><li>Shop Pay - Accelerated checkout for Shopify users with stored details.</li><li>UnionPay - Available for eligible UnionPay cardholders.</li></ul><h2 id="do-you-store-payment-information">Do you store payment information?</h2>We don&#x2019;t store any payment details on our systems. If you choose to save your payment method, such as a card number, this is handled securely by the payment provider (e.g. PayPal, Shop Pay, Apple Pay) and not by Koh directly.

What payment options can I use?

If something is broken, faulty or missing from your order, please ...

If something in your order is broken, faulty, or missing, we&#x2019;re here to help!<hr><h2 id="missing-an-item">Missing an item?</h2>Before reaching out, check your tracking details, your order may have been split into multiple shipments:&#x1F69A; Look for multiple tracking numbers<ul><li>If your order was large, contained some of our bulkier items, or weighed more than 20kg, it may have been sent in separate parcels.</li><li><a href="https://koh.com/account">Log into your account</a>, and check your tracking link for a drop-down option showing additional tracking numbers under the same consignment.</li></ul>If you&#x2019;ve confirmed your order should have arrived in full but something is missing, contact us within 7 days of delivery, and we&#x2019;ll sort it out!<hr><h2 id="received-a-damaged-or-faulty-item">Received a damaged or faulty item?</h2>We&#x2019;re sorry to hear that! To help us investigate and resolve this as quickly as possible, please send us:<ul><li>&#x1F4F8; Photos of the fault or damage:&#xA0;Close-ups and wider shots of the affected area.</li><li>&#x1F4F8; Photos of the parcel packaging:&#xA0;Including the shipping label and any visible damage to the box or satchel.</li></ul>This helps us determine whether the issue occurred in transit or during packing, so we can review and refine our processes while getting things sorted for you.Get in touch with our team, and we&#x2019;ll take care of it from there!

Something in my order is broken or missing

Yes, we offer Afterpay on purchases for all orders!.

Yes, we offer Afterpay on purchases for all orders!

Do you have Afterpay?

You can buy the full range of Koh products on our website at koh.com. A smaller selection of our products are also stocked in select Woolworth's supermarkets nationwide.

You can buy the full range of Koh products on our website at <a href="http://www.koh.com" rel="noopener noreferrer" target="_blank">koh.com</a>.&#xA0;A smaller selection of our products are also stocked in select Woolworth&apos;s supermarkets nationwide.&#xA0;

Where can I buy Koh?

We only sell online as it means we can always offer the best...

We love that you&#x2019;ve got your hands on Koh! If you picked up our products from Woolworths, Aldi, Harris Farm, or any other retailer, any returns, refunds, or exchanges will need to go through the store where you purchased them.Once a retailer stocks up on Koh, those products officially become theirs. That means if something&#x2019;s not quite right, the best move is to chat with their customer service team. They&#x2019;ll sort out your return or exchange and, if needed, raise a claim with our wholesale team behind the scenes.Of course, if you&#x2019;ve got any product questions, we&#x2019;re still here for you! Reach out, and we&#x2019;ll be happy to help.

I bought a product from Woolworths, Aldi, or Harris Farm, can you help?

We truly appreciate your support of Koh, whether you purchase directly from us, from Amazon, or at select Woolworths locations nationwide. However, when you purchase through <a href="https://www.amazon.com.au/stores/Koh/page/A0439E78-8892-4508-942D-E6DB3166E19C">Amazon</a>, the contract of sale is with Amazon, meaning they handle payment, order processing, shipping, and packaging.<h2 id="who-to-contact-for-resolution">Who to Contact for Resolution?</h2>If you experience an issue with an Amazon order, such as damaged packaging or product loss, Amazon is responsible for resolving it. We always appreciate feedback about your experience, but because Amazon controls its own packaging and fulfillment, the best way to effect change is to report these issues directly to Amazon.<h2 id="why-amazon-handles-packaging">Why Amazon Handles Packaging?</h2>Orders fulfilled by Amazon are packed and shipped from Amazon&#x2019;s warehouses, meaning their packaging methods are determined by their own logistics and policies. If you prefer a different packaging approach, providing feedback directly to Amazon ensures it reaches the team responsible for fulfillment.<h2 id="other-ways-to-purchase-koh">Other Ways to Purchase Koh</h2>If you&#x2019;d rather have more control over your ordering experience, you can also shop with us directly at <a href="https://koh.com">koh.com</a> or find select Koh products at Woolworths nationwide. Check your local Woolies to see what&#x2019;s in stock!

Amazon Orders: What You Need to Know

If you're having trouble applying your promo code, follow these steps:. Before placing an order:. Ensure there are no extra spaces before or after your code. When copying and pasting the code, be mindful that sometimes extra spaces or hidden formatti

If you&apos;re having trouble applying your promo code, follow these steps:Before placing an order:<ul data-spread="false" style=" text-decoration: none;"><li>Ensure there are no extra spaces before or after your code. When copying and pasting the code, be mindful that sometimes extra spaces or hidden formatting can get included, causing issues. Try typing the code manually instead.</li><li>Check the code&apos;s conditions (product eligibility, expiry date).</li></ul>Already placed your order without applying the code?<ul data-spread="false" style=" text-decoration: none;"><li>You have 30 minutes after placing your order to cancel it <a href="https://koh.com/pages/help-centre?hcUrl=%252Fen-US%252Fcan-i-cancel-or-change-my-order-355719" disabled="false">here</a>.</li><li>After cancellation, simply reorder and apply the promo code.</li></ul>Missed the 30-minute window?<ul data-spread="false" style=" text-decoration: none;"><li>We can&apos;t retroactively apply a code to an order. Your code will still be valid for your next eligible order, provided the conditions (expiry, product eligibility) are still met.</li></ul>For additional help:<ul data-spread="false" style=" text-decoration: none;"><li>If you&apos;re still experiencing issues after checking the above, please send us:<ol data-spread="false" style=" text-decoration: none;"><li>A screenshot of the error message</li><li>A screenshot clearly showing the promo code as entered in the combined gift card/promo code field</li></ol></li></ul>We&apos;re here to help you make the most of your Koh experience! &#x1F49A;

Troubleshooting Promo Codes and Gift Cards

Want to update your card info? 💳 Your payment provider is the place to go. Here’s how it works.

Heads up: Koh doesn&#x2019;t store or manage your payment card details directly, so we can&#x2019;t update them for you, but here&#x2019;s what to do instead:<hr><h3 id="-who-stores-your-card-information">&#x1F510; Who stores your card information?</h3>Your payment details are securely stored by the payment provider you selected at checkout. This could be:<ul><li>Apple Pay</li><li>Google Wallet</li><li>PayPal</li><li>Shop Pay</li><li>Your bank&#x2019;s virtual card system</li></ul>These providers handle all the sensitive stuff and make sure your payment info is kept private and secure.<hr><h3 id="-need-to-update-your-details">&#x1F504; Need to update your details?</h3>You&#x2019;ll need to log in to your chosen payment provider to make changes:<ul><li>Apple Pay: Open your Wallet app and update the card info there.</li><li>Google Wallet: Visit <a href="https://pay.google.com" target="_blank">pay.google.com</a> to manage your cards.</li><li>PayPal: Log in at <a href="https://paypal.com" target="_blank">paypal.com</a> and go to Wallet.</li><li>Shop Pay: Head to <a href="https://shop.app" target="_blank">shop.app</a> to access and manage your info.</li></ul>Once you&#x2019;ve updated your details with them, any future Koh purchases will use the latest info.<hr><h3 id="-can-koh-update-my-card-for-me">&#x1F64B; Can Koh update my card for me?</h3>Nope. For your privacy and security, we never see or store your full payment information, and we can&apos;t make any changes on your behalf. Only your payment provider can do that.<hr>Still unsure who your provider was? Check your Koh order confirmation email. Your payment method will be listed there.

How can I update my card or payment details?

We're always here via email, careau@koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

How to Koh

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Payments & Refunds 💸

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

What can I use Universal Cleaner for?

How does Universal Cleaner work?

Is Universal Cleaner chemical free

Does the Universal Cleaner kill bacteria and germs?

Do I need to do a spot test with Universal Cleaner?

What can't you use Universal Cleaner on?

How long does Universal Cleaner last?

What surfaces should I not use Universal Cleaner on?

Is there a use by date for Universal Cleaner?

Is Universal Cleaner safe to use on chopping boards?

Is Universal Cleaner fragrance-free?

What Certifications does the Universal Cleaner have?

Is Universal Cleaner allergy friendly?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner asthma friendly?

Can I add essential oils?

Is Universal Cleaner being replaced?

Universal Cleaner

What Happened to Protect Surface Sanitiser?

How long will 1L of Protect Surface last?

How does Protect Surface Sanitiser work?

What surfaces can I use Protect Surface Sanitiser on?

Where is Protect Surface Sanitiser made?

Can I use Protect Surface Sanitiser on my hands?

Where can I use Protect Surface Sanitiser?

Is Protect Surface Sanitiser safe to use on fabric?

Is Protect Surface Sanitiser safe for septic systems?

Can I add Koh Essential Oils to Protect Surface Sanitiser?

Can I use Protect Surface Sanitiser in my Spray Mop?

What are the ingredients of Protect Surface Sanitiser?

What type of bacteria does Protect Surface Sanitiser kill?

Is Protect Surface Sanitiser food safe?

Is Protect Surface Sanitiser safe to use around pets?

Is Protect Surface Sanitiser Chemical Free?

Is Protect Surface Sanitiser eco-friendly?

How did you test the effectiveness of Protect Surface Sanitiser?

Can I mix Universal Cleaner and Protect Surface Sanitiser?

Protect Surface Sanitiser: My surface is still wet even after waiting a few minutes.

Does Protect Surface Sanitiser contain alcohol?

Protect Surface Sanitiser

Surface products 🪞

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Loo Tablet?

Loo Cleaner Tabs

What are the ingredients of Bathroom & Shower Cleaner?

How do I use Bathroom & Shower Cleaner?

Are there any surfaces I should avoid cleaning with Bathroom & Shower Cleaner?

Is it allergy / asthma / sensitive skin friendly?

Is it only for use in the bathroom and shower or can I use it elsewhere?

Does Bathroom & Shower Cleaner have a fragrance?

Can I use it to clean EnduroShield or similar coated shower screens?

Is Bathroom & Shower Cleaner safe to use around pets?

Is Bathroom & Shower Cleaner septic safe?

Can I use Bathroom & Shower Cleaner with a Diamond Sponge?

What makes it "eco friendly"?

Can I use Bathroom & Shower Cleaner to clean the bowl of the toilet?

How Much Bathroom & Shower Foam Should I Use?

Universal Cleaner vs. Bathroom & Shower Cleaner: What’s the Difference?

Bathroom & Shower Cleaner

Bathroom products 🚿

Are the Dishwashing Tabs septic safe?

What are the ingredients of Dishwashing Tabs

Are Koh tablet products free from plastic?

Dishwashing Tabs

Does Koh Dishwashing Liquid kill bacteria?

Where is Dishwashing Liquid made?

Can I use Koh Dishwashing Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Koh Dishwashing Liquid?

Does Dishwashing Liquid have any fumes or fragrances?

Dishwashing Liquid

Is this the same as Universal Dish Spray?

Does it work on burnt-on grease and oven grime?

What’s the difference between this and the Universal Cleaner?

Can I use it around food?

Is it really non-toxic?

Will it dry out my hands like other degreasers?

Do I need to use the Koh Foaming Spray Bottle?

Can I use it on stainless steel?

Does it contain palm oil?

Do I need to rinse it off?

Is it fragrance free?

Can I use it on non-stick cookware?

What should I use to wipe it off?

Is this a multipurpose cleaner?

Can I use it in the microwave or on appliances?

Why does this product exist when I already have Universal Cleaner?

What’s the actual science-y stuff that makes it work?

How does this fit into the Koh system?

What’s in it? (AKA, the ingredients list)

How exactly do I use it?

Kitchen Grease & Oil Cleaner

What happened to Universal Dish Spray? And what should I use now?

Universal Dish Spray

Kitchen products 🍽️

Can I add essential oils for a fragrance?

Can I add a fabric softener to the wash?

Can I find Koh Sensitive Laundry Liquid in trial or sample size?

How is the quality and consistency of Koh Sensitive Laundry Liquid ensured?

Where is Koh Sensitive Laundry Liquid manufactured?

What kind of research and development went into creating Koh Sensitive Laundry Liquid?

​How many loads are there in a 1.6L Box of Koh Sensitive Laundry Liquid?

Why/how does Koh Sensitive Laundry Liquid work as a stain pre-treater?

How does Koh Sensitive Laundry Liquid extend the life of fabrics?

How does Koh Sensitive Laundry Liquid make natural fibres feel softer without fabric softener?

How does Koh Sensitive Laundry Liquid help keep clothes whiter and brighter for longer?

Does Koh Sensitive Laundry Liquid contain any fragrances?

Is Koh Sensitive Laundry Liquid  pH neutral?

Does Koh Sensitive Laundry Liquid deodorise fabrics?

What is Koh Sensitive Laundry Liquid?

What are the ingredients in Koh Sensitive Laundry Liquid ?

How can Koh Sensitive Laundry Liquid save me money?

How is Koh Sensitive Laundry Liquid eco-friendly?

Can I use Koh Sensitive Laundry Liquid in my auto-dosing machine?

Where should I store the Koh Sensitive Cleaner box?

How is Koh Sensitive Laundry Liquid different from other eco-friendly detergents on the market?

Is Koh Sensitive Laundry Liquid suitable for septic / grey water systems?

Can I use Koh Sensitive Laundry as a stain pre-treater?

Can I use Koh Sensitive Laundry for hand washing delicate garments?

Can I use Koh Sensitive Laundry for sportswear and synthetic garments?

Is Koh Sensitive Laundry Liquid safe to use this detergent on silk or wool garments?

Does Koh Sensitive Laundry work in front and top loading machines?

What temperature washes can Koh Sensitive Laundry Liquid be used for? (cold / hot washes)

Can I pre-wash soak with Koh Sensitive Laundry Liquid for heavier soiled loads?

How does the eco-certified formula of Koh Sensitive Laundry Liquid benefit the environment?

Do I still need to use a bleach whitening detergent with Koh Sensitive Laundry Liquid?